Working with highlight indicators


 
Opal3 Support
Last Updated: 2 years ago

Any indicator can be made into a 'highlight' response type (see here).

Highlights enable your end users to raise any number of unexpected issues or problems for evaluation and further treatment. Alternatively, they can be used to give managers an opportunity to highlight any number of positive aspects of their unit's performance. Highlights only have one of two status colours - green for completed, black for overdue.

In contrast to "normal" performance indicators which are linked to any of the system parameters in advance (see here), highlight indicators can be set up to allow end users to specify a subset of links as part of their normal reporting. This is because managers often don't know what something is related to until it actually occurs.

If you want your users to be able to raise any number of “highlights" with specific reference to a selected number of your strategic or operational tag groups, you first need to modify each one of the relevant tag groups. You can allocate any number of tag groups to become options for your highlight indicators. For example if you want your users to indicate the relative priority of each highlight they report, you should create a Tag Group (e.g., “Priority”) with relevant tags and tick the “Apply to highlights” option:

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The indicator's update screen then allows the owner to list up to 10 highlights, each in a separate row with its own priority ranking:

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Highlight indicators can be linked to other, higher level highlight indicators, so team leaders can report to managers, managers to directors, etc. (see here).


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