Performance Indicators (or Performance Measures) are reportable units that require regular updates in terms of numbers, traffic lights and/or commentary. Opal3 takes account of three different types of indicators: Non-financial, financial and risk based indicators.

In principle,Oopal3's performance indicators can contain the following data:

• Non-financial (NF)

• Financial (FIN)

• Expected (E)

• Risk (R) and/or residual risk (r)

Practically, your imagination is the limit. Some common examples are

• Amount of money spent or earned in relation to budgets and forecasts

• Level of support achieved

• Percentage of turnover

• Leave balances

• Employee engagement scores

• Level to which a task or sub-task has been achieved

• Permillage (eg., Number of hits per 1000 respondents)

• Client satisfaction ratings

• Number of complaints or compliments received

• Degree to wich a task or sub-task is on schedule

• Number of widgets sold

• Market share

• All forms of risk ranging from strategic to operational

• Highlights of the past reporting period

• Issues encountered during the past reporting period

Note that each indicator, independent of type, has a comment field, although this is can be auto-filled for indicators that have automatic colour criteria.

This section of the [Admin] menu allows you to tailor your indicators to your exact requirements: